Rivermark Community Credit Union

I must admit that those virtual teller machines came in handy today; I was able to get my banking business done during a blizzard when there weren't any actual employees physically in the building. So - great to have the option, but please don't use these machines as a reason to lay off employees or to force customers to use the machine when there is a real employee available to help.

Stop the new kiosk way of doing banking. I wonder what brainy penny pinching bookkeeper with his butt shaped like a chair thought of this Way to tank a business?
I will not be using, depositing or doing any business with Rivermark until this stops.
It shows a total disregard for your customers to make us do all the work. Greedy way of treating us.
Tellers are bored since they have to stand a tiny desk all day trying to show disgruntled people how to use this stupid setup.and you can tell they hate the place too.
I told them "Nope not doing a kiosk, was going to deposit $2400.00, I'm keeping my money" turned to leave and he said "OK, goodbye". Now I am saying goodbye for good. Call me gone for good until this stops.

*** This is about opening an account online ***

Rivermark was offering 100$ to open an account so I wanted to take them up on it. I prefer to open an account online for a myriad of reasons and they do offer that.

The big difference with Rivermark than I have seen with any other bank at this point is they require you to upload a picture of your ID. This is a process I am not a fan of because, to me, it opens up another option for identity thieves. Maybe not through their system but I have to take a picture and in this case email it to myself to upload it from my PC.

After doing all that and the rest of their lengthy steps, it says there's a problem and I have to call a number. I call and the woman tells me the system cannot verify my ID, social security number or some other part of the information I gave. She said I will have to go into a branch to open an account. What was the point of all that? I just uploaded and gave all my personal information only for nothing to happen??

I am going to guess it is my address. My home is brand new but built about a year ago. My address comes up in Google and has been found when doing business with literally every other company. Rivermark must use Mapquest or something because they are the only one who cannot find me. Other banks I have signed up with online have found my address.

They don't have as many branches as OnPoint so trying to make time to drive in to see them is much more of a hassle than even 100$ may be worth. Be weary of a company that makes you give all your personal information only to force you to come in. Already lost a lot of points with me before I ever became a member.

Went to open an account and was really surprised of how cool and modern this branch is.

From being greeted by nice people up front, to seeing the modern technology being employed at the live atm teller machines, I felt like this was finally a Credit Union for me.

I've been with ONPOINT for about 10 years and after having multiple issues with online access and their non working or buggy mobile app, it is time for a change.

Rivermark's rate are lower by a full percent than Onpoints on Credit cards, plus you get rewards on even basic checking. I read the 2 star reviews already posted and just don't get their reviews.

Looking for a credit union that can handle all your needs? Look no further than Rivermark, they have all that you can ask for. I'm treated like a valued customer every time I'm in contact with them, and their online banking is always on.

The auto loan experience was below mediocre (and I'm being generous), but the customer service and branch experience is where it hit me the most. The moment they have you locked in, they're done with their "genuine" style to help you. I understand rules and regulations, so I don't mind keeping up with those. The dissatisfaction I have is solely on how they treat current customers. Very much less than ideal.

I can't speak about their savings or checking accounts, but the auto loan wasn't a pleasant experience. They did have a few reps that were helpful at times, but the overall experience left a bad taste in my mouth for ever wanting to do business with them moving forward. And auto loan recommendation is a definite no, based on my lone experience.

rivermark teller counteddd* only six 100 dollar bills when I gave her seven. I noticed right away and got it corrected. sometimes its hard to count to seven?

Well, I have been trying to contact their custom service for days.. Finally, I had to go there to talk to someone. Looked for the branch manager - not available. They told me I was lucky because most customers have to wait an hour.

Unbelievable. I have been a member of credit union for a long time. New got treated that was. I do no think the employees care.

So at the end of the day, they couldn't access my account either. That is crazy. You would thing they would have tested their own system before releasing it and make customers change over. I'm probably gonna just close the account.

I'm sad to leave negative review. Just wish the employees here would have some compassion and not tell me I'm lucky. WTF?

As another reviewer stated, if I could give them six stars I would. I purchased a car today. Things didn't go as planned and I was down to the nitty gritty at around 5:00 p.m. The credit union closes at 5. But Chris Crouch and Justin Taal stayed late to facilitate my purchase. They were so friendly and helpful in funding my car loan. After a frustrating day of dealing with dealerships, my dealings with Rivermark were perfection. Fabulous communication with friendly, accurate people. Thank you Chris and Justin. Rivermark, you've got some great people working for you. You are the BEST.

I was pretty impressed with the latest upgrades to Rivermark's online banking services. I thought the alerts they offered were a nice feature and I appreciate the alert when a large deposit is made to my account. But...I HATE getting a reminder every single morning that I have a $0.00 payment due to my Visa account. The "payment" was due three days ago and I continue to get the alert that I owe them $0.00. What do I have to do to stop the alerts? Make a payment of $0.00?

I called Rivermark to find out why I would get an alert when there is a $0.00 balance and was told It is because I set up the alert. The only options I can find is to turn on an alert 5 days before payment is due and when it is past due.

I would have liked an alert, if I had a bill that might go past due and my credit would be adversely affected but apparently my only option is to turn off the alert. I hope Rivermark got kissed when they purchased this software package because they and their customers got screwed! I think it is time to shop for a new credit union.