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Jason V.
We have been your local roofer for 30 years! We are a family business that takes care of people and their homes. We take pride in the work we do and the service we provide to our clients in our community. We offer our clients a roof consultation, from an industry expert, and stay away from high pressure sales. We are family operated and locally owned right here in Hillsboro, Oregon - serving the Portland Metro Area. J. Vaughan Roofing, doing business as Orion Roofing and Sheet Metal, is a roofing company and division of J. Vaughan, Inc. used to market roof replacements, roof recovers, roof tear-offs, and roof inspections provided by the company. Founded: January 1993 Parent Organization: J. Vaughan Inc. CEO: Jason Vaughan (1993 - Present) Headquarters location: Hillsboro, Oregon URL: www.orion-nw.com Phone Number: 503-690-1807 Email: info@orion-nw.com We offer our clients a roof consultation, from an industry expert, and stay away from high pressure sales. As one of Portland's mo
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- Tyler H.Portland, OR157526May 18, 2021
I was very selective in who I chose to replace the flat, PVC roof on my home in SW Portland. I wanted a company that was not only EXPERTS on flat roofing with tapered insulation, but could also work side-by-side with ease with my general contractor to fabricate a new metal wrap for the sidewalls with matching coping cap metal (my home is mid-century modern and CLEAN, PRECISE lines were imperative). PERFECTION was a requirement, and Orion delivered, big time!
I am SO HAPPY I chose Orion Roofing for this complex job.
I could not be more pleased with Orion Roofing!! I've waited well over a year to write this review, just to see how things held up, and as expected I have had zero issues. My house was built in 1954, and wasn't cared for very well by the previous owner, so there were bound to be come discoveries along the way. Throughout the process they were are extremely professional, great communication (office manager Jaclyn is FANTASIC, prompt, professional, informed, everything good), accurate quoting, informative about the material and build options, the owner Jason is happy to get involved as and when needed to explain things and sort our issues (it was a complex job, and when there were some minor issues they were PROMPTLY made right), Vicente and crew were AMAZING, and did FANTASTIC work. The sheet metal overlap expertise really came in handy as well. They have pride in their work, and work as if they were working on their own home. Every day the work site was left clean, and the final product is SOLID. Tapered insulation works perfectly to prevent any standing water, oversized drainage pipes are super clean looking, the materials are TOP TIER, and the sidewall is SOLID. NEVER did they scoff at my sometimes VERY picky questions and requests. The end result speaks for itself. I LOVE my roof, and I know I can count on Orion to not only stand behind their work, but to also provide help and guidance with normal roof maintenance (at a fair price).
Well over a year after the roof was installed (with zero issues, SOLID job), I had Vincente back out to fit boots for a new electrical pole I had installed by an electrician. Same, friendly and extremely knowledgeable Vicente was a great help, once again, with great, precise work!
THANK YOU Orion Roofing for your friendly crew, honest owner, great communication, accountability and expertise!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jason V.
Oct 3, 2022
Tyler, thank you for your thorough review, including what you thought about the roof after a year. It was great working with you on your new home. We appreciate the pictures as well! Reviews like this are what keep our doors open and we value you as a client.
- Emily H.North Plains, OR191111Mar 4, 2022
Sadly they never showed up for the estimate and didn't call to say they weren't going to make it.
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Jason V.
Oct 3, 2022
Hi Emily. I’m sorry that you had this experience as it is not typical for us. We must have dropped the ball on this one and offer our sincere apology.
- Erin Z.Beaverton, OR46264Nov 15, 2018
We are so happy we chose Orion Roofing for our new roof. They are professional from start to finish and were transparent with any additional work needed. Jaclyn was able to help us with financing, and quickly returned emails for any questions we had.
Pedro and his team did an amazing job on our roof, it looks beautiful. The whole crew was great, they cleaned the job site daily and worked quickly. They previously replaced another family members roof and exceed their expectations. The best bid we received (and we did a lot of searching) and the best crew we have had do a home project for us. Thank you!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jason V.
Oct 3, 2022
Thanks Erin. We value your business and multiple referrals over the years.
- Marty P.Portland, OR057Jan 29, 2020
This place is super shady. I had a quote for roof cleaning & a few other misc. items which was reasonable & due to travel had a need to work around those travel times and the time/date of service. I had been on a stand-by list but rather than calling (which was exclusively how I'd been communicating with the company), an e-mail was sent which was received much later & the appointment time had been booked. When the company had an opening that worked with my schedule I was told "Sorry, for the next several months we are only replacing roofs because there is such a short window for us to do this work". Meanwhile, the money spent for the estimate was wasted because there was no service to apply the funds to. Save yourself a headache & your month & don't deal with this money grabbing company.
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Jaclyn W.
Jun 17, 2020
Hello Marty. Thank you for taking the time to write us a review. I tried searching our database to look up your file but don't see anything under the name Marty. Can you please let me know if another name was used?
I'm sorry for the experience that you had. Spring and Summer months are our busy season which are exclusively geared towards production work such as full roof replacements. Repair and maintenance are seasonal services that we offer during parts of fall and winter.
We don't charge for estimates so I'd really like to look into this further. We do, however, charge a diagnostic fee if a technician needs to spend time diagnosing an issue such as a leak. - Reagan J.Portland, OR0103Mar 6, 2018
I would recommend this company to anyone looking to repair or replace their roof. Customer service, communication and crew work this company provides is second to none. They were very communicative during some inclement weather so we were ALWAYS aware of their progress and plans. Each day the site was clean. I received three quotes from different companies, and not only was their estimate the best, they also provided some "additional" options to assist us in repairing water damaged beams as well as a complete re-do of our front patio. No other company looked beyond the roof itself. 100% recommend!!!
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Jason V.
Oct 3, 2022
We are happy that you had a positive experience with Orion. Thanks for taking the time to write us a review.
- Alan S.Hillsboro, OR051Aug 1, 2017
Knowledgeable, honest, and dependable
I got 3 quotes from different companies. Although they were all similar in price, one company wouldn't address the patio cover that was causing rotting problems, another company did offer a solution, but Orion offered 2 solutions. One was what the other company suggested, but they also pointed out the minor flaw in that solution and offered a better option but would cost slightly more. That's when I realized Orion crews were focused on the details and not just on the quick and easy.
The crew was respectable of the property and cleaned up every night before going home. If I had questions, they were happy to answer and make sure I understood what they were doing and why so that I was happy. They took pictures of what was being done and shared them with me.
During the process there were 2 issues that were unforeseeable. On both occasions we discussed the options and they went the extra effort to get it how they would want it to be done if it was their home. They truly treat your home like it was theirs. Orion is invested in your home and not just in the profits.
I could not be happier with the work they did and the care they had. They were wonderful to work with from the front office to the roofing crew at my place.
I highly recommend Orion for their quality, respect, knowledge and honesty.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Jason V.
Oct 3, 2022
We are so happy that you would recommend us and have a positive experience.
- Ali K.Hillsboro, OR35131Aug 8, 2019
We recently had our 4500 sqft roof replaced by Orion Roofing. I selected them after 4 bids and contractor interviews. Cost was important and Pedro gave a competitive bid and worked with me to ensure I was selecting the right product. Jaclyn was very professional and kept me apprised of the upcoming time and date of the job. I was really impressed by how quickly she responded to my emails and how well informed she was of the status. Once the job started I was completely convinced I had selected the right company. Every single person on the crew was polite, professional and ready to answer any questions I had. The job took a week and spanned over a weekend. They always left the job site complete cleaned, picked up and trash and hauled it away daily. I mean picking up every nail at the end of a very tiring day from all over my house...think about how hard this team worked. I am delighted at how well Orion Roofing performed and will highly recommend them to anyone looking to get roof work done. These guys are great!
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Jason V.
Oct 3, 2022
We appreciate the review Ali!
- P A.Portland, OR0243Feb 24, 2020
Looks like this company is out of business. Offices are closed and windows are covered. Just has an answering service and looks like he's probably working out of the back of his truck. Too bad.
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Jaclyn W.
Jun 17, 2020
I'm sorry for the experience that you had trying to locate our office. We have been in business since 1993 and have an office in Hilllsboro. We have been in the Cornelius Pass Business Park for over 15 years but switched suites a couple years back. Perhaps you went to our old suite. We are very much in business and were open Monday through Friday from 8 AM to 5 PM during the time that you visited. We did close for lunch from 12-1 PM and an answering service would take calls during this time as well as evenings and weekends. The only window coverings we have are blinds which we shut when the office is closed. Currently the office is closed due to COVID and we are working from home but we do have a sign on the door. Again, we are sorry for your experience and hope you reach out again if the need arrives in the future.
- Peter M.Portland, OR0191Mar 3, 2017First to Review
These guys are rock solid. Have been working with them for 4 years now and live that I can trust them even though I am not present where I need the work done. Pedro is professional, polite and trustworthy.
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Jason V.
Oct 3, 2022
Thanks Peter. We appreciate the solid review